Refund and Returns Policy

Last Updated: August 12, 2026

Thank you for purchasing from Projectsvilla.

Projectsvilla (By Yamasumona Technical Solutions) primarily sells digital products, including project source code, AI/ML projects, software projects, documentation, downloadable files, and other electronically delivered resources.

Because digital products can generally be downloaded, copied, and accessed electronically, returns are generally not applicable after the product has been successfully delivered or accessed.

However, we understand that technical problems or exceptional circumstances may occur. The following policy explains when a refund or replacement may be considered.

1. Digital Products

Unless otherwise stated on the individual product page, purchases of digital products are generally non-returnable and non-refundable once the product has been successfully delivered or made available for download/access.

This is because Projectsvilla cannot physically recover a digital product once it has been delivered.

2. When a Refund May Be Considered

A refund may be considered in exceptional circumstances, including:

  • Payment was successfully completed but the purchased product was not delivered;
  • The same product was accidentally purchased more than once in the same transaction or account;
  • The delivered files are substantially different from the product description;
  • The delivered files are materially corrupted or unusable and Projectsvilla is unable to provide a functional replacement;
  • A technical problem on the Projectsvilla platform resulted in an incorrect product being delivered; or
  • Another circumstance where a refund is required under applicable law.

Where appropriate, Projectsvilla may first attempt to resolve the issue by providing the correct files, a replacement download, an updated version, or technical assistance.

3. Product Compatibility

Before purchasing, customers are responsible for reviewing the product description, including where applicable:

  • Programming language
  • Framework or library requirements
  • Python/Node.js or other runtime requirements
  • Operating system requirements
  • Hardware requirements
  • GPU requirements
  • Model requirements
  • Third-party software requirements
  • Required API keys or external services

A refund will generally not be provided solely because a customer’s computer does not meet the stated technical requirements or because the customer is unable to configure the required development environment.

Where reasonably possible, Projectsvilla may provide technical guidance for installation and setup.

4. Source Code and Educational Projects

Projectsvilla projects may be provided primarily for educational, research, demonstration, prototyping, and development purposes, depending on the product description.

Purchasing a project does not guarantee:

  • A specific academic grade or evaluation result;
  • Acceptance of a project by a particular college or university;
  • Commercial success;
  • Compatibility with every computer or hardware configuration;
  • Accuracy of results for every dataset or environment;
  • Performance on every GPU, CPU, camera, or operating system; or
  • Compliance with requirements imposed by a particular institution or organization.

Such circumstances generally do not qualify for a refund when the product itself has been delivered as described.

5. Change of Mind

Refund requests based solely on a change of mind, accidental purchase, lack of interest after purchase, or failure to review the product description before purchasing will generally not be accepted after digital delivery or access.

Customers are encouraged to review the product description and stated requirements before completing a purchase.

6. Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us with the relevant order details.

After verification, Projectsvilla may, at its discretion, provide a refund for the duplicate transaction or another appropriate resolution.

7. Refund Request Procedure

To request a refund or report a problem with a digital product, contact Projectsvilla and provide:

  • Order ID
  • Name used for the purchase
  • Email address used during checkout
  • Product name
  • Date of purchase
  • Reason for the request
  • Relevant screenshots or error messages, where applicable

This information helps us investigate the request and provide an appropriate resolution.

8. Technical Issues

If the purchased product cannot be downloaded, opened, or used because of an apparent problem with the files supplied by Projectsvilla, customers should contact us before requesting a refund.

Where feasible, we may resolve the issue by:

  1. Providing a new download link;
  2. Providing corrected or replacement files;
  3. Providing an updated version;
  4. Providing reasonable installation assistance; or
  5. Providing another appropriate resolution.

9. Refund Processing

If a refund is approved, it will normally be processed through the original payment method or another appropriate payment mechanism supported by the payment provider.

The time required for the refunded amount to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other payment service provider.

10. Non-Delivery

If payment has been successfully completed but the purchased digital product has not been delivered within the applicable delivery period, customers should contact Projectsvilla.

We will first investigate the payment and delivery status and make reasonable efforts to provide the purchased product.

If the product cannot be delivered, an appropriate refund may be considered.

11. Legal Rights

Nothing in this Refund and Returns Policy is intended to limit or exclude any rights or remedies that cannot lawfully be excluded under applicable Indian law.

Projectsvilla reserves the right to assess refund requests based on the specific circumstances of each transaction and applicable legal requirements.

12. Contact Us

For refund requests, delivery problems, or product-related issues, please contact Projectsvilla using the contact details provided on our website.

Please include your order details so that we can investigate the request efficiently.

Projectsvilla reserves the right to modify this Refund and Returns Policy from time to time. Changes will be published on this page with the updated date.

If you have any questions or concerns regarding our Policy, please feel free to contact us: